Key Retailer in the Middle East
- 6 Developers
- 1 Business Analyst
- 2+ years
- Technologies Used:
PHP/Magento 2 (Enterprise)
API (REST and SOAP)
The technical team was struggling to implement new tasks and requirements set by business teams, resulting in considerable delays.
The addition of 6 senior developers and a business analyst, all proficient in English, to immediately tackle the most critical tasks. This intervention helped the team manage the critical backlog and stabilize the situation within the first month.
A rapidly growing backlog of bugs and tasks was being compounded by tasks often requiring multiple revisions, which extended the overall time to completion.
Identification of bottlenecks in the development, testing, and task assignment processes, followed by recommendations for their resolution. Some tasks saw resolution times decrease from months to just a few days due to optimized communication and development/testing processes.
Difficulties in coordination and communication among business team members, the internal IT team, and several external vendors led to inefficiency and task duplication.
Establishment of clear communication protocols and responsibility zones. This included conducting offline meetings at the client's office, brainstorming sessions with the client's team to create a roadmap for task resolution, and formulating a detailed plan of action. Additionally, a comprehensive field audit at the client's development center was carried out, resulting in a list of 30 recommendations for improving and optimizing the development process and communication.
The integration of the Softloft team led to substantial improvements in project management and execution efficiency. The resolution of critical backlogs and the implementation of optimized communication strategies resulted in a streamlined workflow, timely completion of tasks, and enhanced coordination among different teams.
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