Our support steps
SOFTLOFT Magento Support Packages
40 hours / month
120 hours / month
160+ hours / month
|Server and security monitoring|
|Performance and code monitoring|
|Magento security updates|
|Hours expire||During 30 days||During 30 days||-|
A developer tests the task locally and at the staging server
|Basic development process
Any free developer will be tapped asap. Time to react - 24 hours.
|Frontend bug detector
Our special feature, which runs permanently to detect any front-end bugs on the go
We’re available through the most common channels. Slack integrations also allow you to create a ticket without contacting a manager.
We love emails. Send us anything once you need to get in touch.
|Advanced development process
Involves a dedicated developer, who’s already familiar with the project. Time to react - 1 hour.
|DevOps and Server support
Includes back-ups, ongoing speed optimization, security updates, Firewall, IDS, CDN, Cloudflare, and many more.
We’re available through the most common channels.
|Out of office hours||6 hours||10 hours|
|Send a request||Send a request||Send a request|
This is something that makes our Magento support and maintenance services stand out. All our clients get free of charge tools to ensure a stable, secure, and bug-free performance.
SOFTLOFT provides primary ecommerce development services besides support. See what else we’ve got to help you hit the targets.