Our key strength is consistency. We are there for you to consult, to develop and release, as well as to back you up once something goes off the road. This is life, things may turn 180° and SOFTLOFT will support your Magento store for any occasion.
Our technical support is proactive, reactive and flexible. The certified Magento experts have seen a thing or two with Magento stores and they know for certain that there is always a way out, no matter what circumstances you’re in.
Our support also includes permanent automated monitoring of your servers and data flows. This ensures the highest level of speed, stability, consistency, availability, and security. We take care of stability, you have time to take care of growth.
Our support steps
Let’s look at how support tasks flow till it completion

SOFTLOFT Magento Support Packages
Features |
![]() Standard
40 hours / month
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![]() Advanced
120 hours / month
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![]() Enterprise
160+ hours / month
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QA/Management | ![]() |
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Server and security monitoring | ![]() |
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Performance and code monitoring | ![]() |
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Magento security updates | ![]() |
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Hours expire | During 30 days | During 30 days | - |
Basic QA ![]() A developer tests the task locally and at the staging server |
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Basic development process ![]() Any free developer will be tapped asap. Time to react - 24 hours. |
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Frontend bug detector ![]() Our special feature, which runs permanently to detect any front-end bugs on the go |
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Slack support ![]() We’re available through the most common channels. Slack integrations also allow you to create a ticket without contacting a manager.
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E-Mail support ![]() We love emails. Send us anything once you need to get in touch. |
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Dedicated manager | ![]() |
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Dedicated developer | ![]() |
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Advanced development process ![]() Involves a dedicated developer, who’s already familiar with the project. Time to react - 1 hour. |
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DevOps and Server support ![]() Includes back-ups, ongoing speed optimization, security updates, Firewall, IDS, CDN, Cloudflare, and many more. |
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Phone support ![]() We’re available through the most common channels.
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Out of office hours | ![]() |
6 hours | 10 hours |
Send a request | Send a request | Send a request |

This is something that makes our Magento support and maintenance services stand out. All our clients get free of charge tools to ensure a stable, secure, and bug-free performance.
RENOWNED BRANDS TRUST US. WILL YOU?












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SOMETHING TO BE PROUD OF
We have over 50+ support projects (We do both: Magento 1 and Magento 2 support), some of them last for years. High quality and client satisfaction mean the world to us.
Related services
SOFTLOFT provides primary ecommerce development services besides support. See what else we’ve got to help you hit the targets.
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